Shipping Policy
Last updated: 21 September 2026
This policy explains how we process, pack and ship orders placed with Collectors Standard. It should be read together with our Return & Refund Policy and Terms of Service.
Stock in Perth and special orders
We hold a curated selection of watch boxes, winders and accessories at our warehouse in Wangara, Perth. Other items are available as special order from our European partners.
- In stock in Perth: shown on the product page as in stock. These orders are packed here and usually leave our warehouse within 1–2 business days of payment (3–5 business days for safes and oversized items held in stock).
- Special order: shown on the product page as a special order. We place the indent with our supplier after you order. Special-order watch boxes, winders and accessories typically take 10–14 days before dispatch from Australia (or collection from Wangara). Exact timing can vary with supplier stock and freight.
- Safes and oversized freight: whether stocked or special-ordered, delivery is booked freight with a window confirmed after purchase. Special-order safes may take longer than 10–14 days; we will confirm the expected timing when we accept your order.
Order processing
- In-stock watch boxes, winders and accessories are processed within 1–2 business days of payment being received.
- In-stock safes and oversized items are processed within 3–5 business days of payment being received.
- Special-order items are ordered from our supplier after payment; see the special-order timing above.
- Orders are not shipped or delivered on weekends or public holidays.
- You will receive a confirmation email when your order is placed, and a dispatch notification with tracking details (where available) once it ships.
- If we are experiencing a high volume of orders or a delay, we will let you know by email.
Shipping destinations
We currently ship Australia-wide only. We do not offer international shipping at this time.
Shipping rates and delivery times
Standard shipping Australia-wide is free on every order, including safes and oversized freight. Express, where offered, is charged at checkout.
Estimated delivery times after dispatch:
- Standard: 3–7 business days. Free on every order, including safes.
- Express: 1–3 business days, charged at checkout where offered.
- Safes and oversized items: booked freight with a delivery window shown or confirmed after checkout. The freight charge is included under free standard shipping. Express does not apply to freight shipments unless we agree otherwise.
Delivery timeframes are estimates provided by our carriers and are not guaranteed. Regional and remote areas may take longer.
Free shipping
We offer free standard shipping on every Australia-wide order, including safes and oversized freight. Express, if you choose it, is still charged. Free shipping covers the standard or freight method we allocate, not a faster service.
Free local pickup
Free local pickup is available from our warehouse at 24 Vision Street, Wangara WA 6065 during business hours (Monday–Friday, 8:30am–4:30pm AWST). There is no pickup fee and no appointment is required.
Pickup is not a walk-in shopfront. After you place your order, contact us on 1300 366 462, 08 9303 2839, or info@collectorsstandard.com.au so we can confirm when your order is ready. Please bring photo ID and your order confirmation. Come by whenever it suits during business hours once we have confirmed it is ready. Special-order items can only be collected once they have arrived in Wangara.
If checkout shows a local pickup option, select it there; otherwise choose standard shipping and email us to convert the order to free Wangara pickup before it ships.
Tracking your order
Where tracking is available, you will receive a tracking number by email once your order is dispatched. Please allow up to 24 hours for tracking information to update after you receive your dispatch notification.
High-value items, safes and signature on delivery
For security, higher-value items (including safes and premium winders) are sent with signature on delivery and, where appropriate, insurance. Someone 18 or over may need to be present at the delivery address to sign. We cannot leave a safe unattended.
Safes and other heavy items are delivered to ground-floor kerbside or the front of the property unless we have agreed otherwise in writing. You must ensure access (driveway, gates, floor loading). We do not carry items up stairs, across uneven ground, or into a final room unless that is quoted. Installation, bolting and lock programming are not included.
Failed delivery because no one was home, or access was not possible, may be recharged. We do not ship safes or other signature-required orders to PO boxes or parcel lockers.
Delivery issues
- Incorrect address: Please check your delivery details carefully at checkout. We are not responsible for orders delivered to an incorrect address provided by you. If a parcel is returned to us because of an incorrect or incomplete address, you may be charged for re-delivery.
- Lost or delayed parcels: If your order has not arrived within the estimated timeframe, please contact us and we will work with the carrier to locate it.
- Damaged in transit: If your item arrives damaged, please contact us promptly with photos of the item and packaging so we can arrange a remedy under our Return & Refund Policy.
Title in the goods passes on delivery (or on collection for pickup orders). Risk in the goods also passes to you on delivery or collection (or on signature where signature is required).
Contact us
For any shipping or pickup enquiries:
International Safe Company Pty Ltd – ABN 23 131 133 922
Email: info@collectorsstandard.com.au
Phone: 1300 366 462 or 08 9303 2839
Hours: Monday–Friday, 8:30am–4:30pm AWST
24 Vision Street, Wangara WA 6065